Administration & Management

The course provides an introduction to Administration & Management relative to Medical Staff Services with an emphasis on leadership, communications, staffing meetings, confidentiality and ethics.

Entry-Level Standards To qualify for enrollment, the student must provide proof of high school graduation (i.e., copy of high school transcript or diploma, GED certificate or college transcript or diploma).

Prerequisites: None

Texts and Other Reference Materials

Text: NAMSS Independent Study Course 1 

Recommended References: (The following references were used in the development of this course and may be helpful study tools to the student.  However, they are not required reading in order to complete the course.)

1. Handbook of Medical Staff Management.  Orsund-Gassiot, C.A. & Lindsey, S., Gaithersburg, MD:  Aspen Publishers, Inc.
2. Handbook of Medical and Professional Staff Management, Second Edition (1998). Gassiot, Cindy A., and Searcy, Vicki L, Texas Society for Medical Staff Services, Austin, TX
3. Accreditation Manual for Hospitals, JCAHO (IL: Joint Commission on Accreditation for Healthcare Organizations, 1998, 2000)
4. Core Curriculum for Persons Responsible for Medical Management in Professional Staff Services, NAMSS (TX:  National Association for Medical Staff Services, 2000)
5. Information Resource Management, W. R. Synott and W. H. Gruber, (NY: John Wiley and Sons, 1981)
6. The Transformation of Work in the Electronic Age, P. A. Strassman  (NY: The Free Press, 1985)
7. Health Service Research, R.A. Jydstrup and M.J. Gross, Winter 1966 in Blum, B.
8. Clinical Information Systems (NY: Springer-Verlag, 1986)
9. Management Principals for Health Professionals, Liebler, Levine & Rothman
10. Administrative Office Management, Kallaus & Keeling (1991)
11. The Playscript Procedure: A New Tool of Administration, Leslie H. Matthies
12. Supervision: Concepts and Practices of Management, Alex Osborn
13. Medical Record Management, French & Raven
14. Medical Record Management 7th Edition, Bernice C. Campbell (1981)
15. Medical Record Management 9th Edition Huffman, Blake & Mouton (1986)
16. Information Systems for Health Services Administration, C.J. Austin (MI: AUPHA Press/Health Administration Press, 1981)
17. Information Management Review, A. H. Schneyman, (1987)
18. Quality Control Handbook, Joseph Juran (1974)
19. Total Quality Management, W. Edwards Deming (1996)
20. Management, Richard Daft

1. Chapter Topics
• Lesson 1 Management Overview
• Lesson 2 Medical Staff Services Management
• Lesson 3 Office Information Management
• Lesson 4 Written Communications
• Lesson 5 Medical Staff & Committee Meetings
• Lesson 6 Confidentiality & Ethics
2. Course Objectives
Course 1 is designed to provide an overview of management principles, the proper handling of confidential information, records management, staffing and supervisory issues, communication skills, leadership and staffing committee meetings in any healthcare setting.
3. Instructional Processes
Students have three months to complete each course offered through the ISP. The entire NAMSS ISP usually takes 15 months to complete. Each course offers 45 hours of NAMSS Continuing Education Units (CEU) at the completion of each course.
4. Expectations For Student Performance
Prior to beginning the course, students should familiarize themselves with the course design by reviewing the syllabus, the interactive capabilities such as the discussion board and contact information for the Course Leader and Executive Office. The Course Leader is available to students with questions regarding content and the Executive Office can be contacted with questions/comments about student accounts. Internet Access Students should have access to a computer with internet connection to complete reading material, quizzes and a two hour multiple choice exam. Time Management Students are given three months to complete the course. Students should set interim goals and deadlines to complete the course within the given timeframe. Students unable to complete the course within the given timeframe may request a three month extension for $50.00.
5. Learning Outcomes

Upon successful completion of this course, the student will be able to:

1. define management and its functions
2. list the steps in the problem-solving process
3. identify the importance of the decision-making process
4. utilize the different approaches in file management
5. understand the basics of organizing meetings
6. recognize the fundamentals of parliamentary procedures
6. Evaluation
Quizzes At the end of each section, there is a quiz to emphasize the learning objectives of that section. Students are encouraged to take the quizzes as many times as needed. The quizzes are marked for completion only and the score is not recorded.

Course Exam

At the end of Course 1, there is a multiple choice exam of 50 questions. The student must earn a passing grade (80% of questions answered correctly), within three attempts. Should a student fail the initial exam, a $50 fee will be assessed for the second attempt. The student will have 30 days to complete the second exam.

The student will be responsible for obtaining a qualified proctor to supervise the examination. The proctor cannot be a current enrollee in the NAMSS ISP, a co-worker in the same department or a relative of the student. An example of an appropriate proctor would be someone from the staff development or staff education department.

Grading Scale: 93-100 A; 87-92 B; 80-86 C; less than 80 is a failing grade.

7. Policies
The student should refer to the contract signed at the time of enrollment in the NAMSS ISP for applicable policies.