On Line Continuing Education

Welcome to Office Administration and Management –

Office Administration and Management is comprised of six lessons. These lessons cover current management theories with particular emphasis on the healthcare industry. Although the healthcare industry is continually evolving and changing, office administration remains fairly stable. As you progress through the lessons it will become apparent to you why it is incumbent upon Medical Services Professionals to exercise good management skills regardless of the setting they work in.

Objectives are outlined for each lesson and the quizzes within each lesson address these objectives. Depending on the length and complexity of the material within each lesson, quizzes may be placed at intervals within the content in order to help you lock in your understanding as you go, as opposed to waiting until the end of each lesson.

The Office Administration and Management course is worth 5 NAMSS CE credits

Lesson 1: Management Overview - (Now available)
Objectives: At the end of this lesson, participants should be able to:
- Define management and five management functions
- Identify current management theorists
- Identify basic concepts and managerial terms
- Explain the interrelated processes of decision-making and problem-solving
- Identify the five steps of a problem-solving process
- Define Effective Communication and Explain the Communication Model

Lesson 2: Medical Staff Services Management - (Now available)

Lesson 3:Office Information Management - (Now available)
Objectives: At the end of this lesson, participants should be able to:
- Define concepts of information management
- Define the function of information management
- Define information handling activities
- Recognize and define components for designing office information systems
- Recognize and define components for the implementation of information systems

Lesson 4: Written Communications - (Now available)
Objectives: At the end of this lesson, participants should be able to:
- Define written communications with emphasis on formal and informal correspondence
- Define elements of a formal report
- List steps necessary to effectively write memorandums, letters, and formal reports

Lesson 5: Medical Staff and Committee Meetings - (Now available)
Objectives: At the end of this lesson, participants should be able to:
- Define the elements of a standardized format of a medical staff or committee agenda
- Define the importance of an agenda and the adherence to it
- Define the purpose of minutes
- Define the elements of action oriented minutes
- Describe the common formats utilized when presenting medical staff or committee minutes
- Understand the ramifications of document falsification
- Understand how to prepare formal minutes

Lesson 6: Confidentiality and Ethics - (Now available)
Objectives: At the end of this lesson, participants should be able to:
- Identify Principles of Conduct for Medical staff professionals
- Understand the importance of confidentiality in credentialing and peer review activities
- Be familiar with the NAMSS Code of Ethics for Medical Staff Services Professionals

Total NAMSS CE Credits earned upon completion of all six lessons = 5 CE Credits

Fees
NAMSS Members: $129
Non-members: $159
Visit the NAMSS Online Store to purchase this course