Degree Programs

Technical Questions
Q. I am able to successfully login to the course, however when I click on the course nothing happens. What should I do?
A. Disable your pop-up blocker or edit your pop-up blocker settings to allow pop-ups from http://smithbucklin.articulateglobal.com.

To edit your pop-up blocker settings:
Internet Explorer
To open the "Pop-up Blocker Settings Menu," open IE and go to Tools -> Pop-up Blocker -> Pop-up Blocker Settings.

Notifications and Filter Level
The "Notifications and Filter Level" section allows you to set popup filter level and notification preferences.

• Go to "Notifications and Filter Level" at the bottom of the menu. Choose the filter level you want. It is recommended to keep the default setting of "Medium."
• The other two checkboxes are optional and notify you when popups are blocked.

Exceptions
The "Exceptions" section allows you to allow popups from specified websites.

• Open the "Pop-up Blocker Settings Menu" by going to Tools -> Pop-up Blocker -> Pop-up Blocker Settings.
• "Exceptions" is the first section. To add a site to this list, enter the URL in "Address of website to allow:", and click the Add button. That site will now appear in your "Allowed Sites" list below.
• To remove a site from your "Allowed Sites," single-click on the site to highlight it and click the Remove button. You can remove all allowed site by clicking the Remove All button.  

Firefox

• Open the "Popup Windows" menu, open Firefox and go to Tools | Options | Web Features.

Note: Mac users open Firefox and go to Firefox | Preferences | Web Features.

• Check Block Popup Windows if you would like to all popups.
• Click on Allowed Sites to allow popups from specified websites.
• Enter the URL of the site you want to allow popups from and click Allow.
• If you wish to remove a site from your allowed list, highlight it and click Remove Site. Clicking Remove All Sites will clear your allowed sites list.

Q. I disabled my pop-up blocker/added the course weblink to my allowed pop-ups however I am still having problems. What should I do?
A. You may have a third party pop-up blocker software installed. Third party popup blockers can be difficult to detect. Google and Yahoo toolbars will appear in your web browser's menu under View | Toolbars. Other software may appear in your Taskbar, and some may not be detectable at all. Check your Add/Remove Programs menu and run a scan for spyware to try to eliminate any unwanted popup blockers.

You may also want to contact your IT department for additional assistance.