Need-to-KNow Info & Conference FAQs

To find the answer to a question, click on the question. If you have a question that is not addressed on this FAQ list, please contact

How do I access the Session Handouts?
Session handouts are available to all paid attendees and are delivered via email, prior to the conference. Attendees may also access handouts via the NAMSS Conference Mobile App while on site. Finally, attendees will receive a USB drive containing all handouts inside the conference bags provided at registration.

How do I pay for my registration?
NAMSS accepts both credit card and check payments for conference registration. Credit card payments must be completed online during the registration process. Checks must be made payable to NAMSS and may be mailed to the following address, or brought on site to the registration desk:

8658 Solution Center 
Chicago, IL 60677-8006

All attendees who opt to pay by check must complete the online registration form. The option to pay by check will be presented to you during checkout.

What if I chose to pay by check while processing my registration, but decide later to pay by credit card?
Registrants may pay their unpaid registration via credit card by logging into the NAMSS website and navigating to the “My Profile” page. The “My Profile” page is a menu item underneath the main “Membership” tab. All open invoices are listed on the registrant’s profile page. Registrants who need their login information may contact Additionally, attendees may bring the credit card to the conference and pay onsite.

What if I need to cancel my registration?
All cancellations must be submitted in writing to Cancellations submitted in writing before/on October 6, 2017 will be eligible for a full refund, minus a $50 cancellation fee. Refunds will be processed within 6-8 weeks after the conference has concluded. Refunds will not be granted for cancellations made after the October 6th deadline. The cancellation policy can be found on the registration information page.

What is the attire for the Conference?
NAMSS suggests business casual, but there are no strict guidelines on attire. We ask that attendees present themselves in a professional manner. Additionally, meeting spaces may fluctuate greatly in temperature. We strongly suggest wearing layers for comfort. Colorado Springs will be “chilly” to “cold”, fluctuating from the low 60s to below freezing in some rare cases. If venturing outside, please be prepared for colder weather. We also suggest comfortable shoes.

How do I download the Mobile App?
The conference Mobile App is available to all attendees. To download, find the app in the Google Play Store (Android devices) or Apple Store (Apple devices). More information on how to download the Mobile App will be available later this summer/early fall. A WiFi connection is recommended during download and use of the mobile app. WiFi will be available at the hotel.

How do I obtain NAMSS CEs for the Conference?
NAMSS CEs are self-reported by each attendee. All attendees will receive a three-page carbon copy of a CE self-tracking form inside their conference bags. Conference bags can be obtained onsite at the registration desk. Attendees are required to submit the pink sheet of the completed form at the registration desk prior to their departure. The white and yellow copies should be retained for personal records.

How do I register/check-in onsite?
Upon arrival at the Broadmoor, attendees who have pre-registered online through the NAMSS website must plan to visit the Conference Registration Desk  during the posted registration hours (below). To obtain a conference badge, simply step up to a badge-printing kiosk (computer) and enter the requested information, confirm that your information is correct and click print. Staff will be onsite to assist you. Additionally, attendees may obtain their conference bags, badge holders, and ribbons in the registration area. Attendees needing additional assistance, or those registering/paying onsite, may approach staff at the Registration Desk.

What do these icons on my badge mean?

Attendees who have pre-registered for one or more of the following “ticketed” events will see corresponding icons printed on their badge:

  • Becoming a Volunteer: An Introduction to Volunteering with NAMSS
  • Certificants Reception
  • Roundtable Networking Breakfast

Additional information on each event can be found on the Special Events page of the website.



What do I need to pre-register for? What can I attend without registering?
Attendees are required to pre-register for all Pre-Conference workshops and any ticketed special events

Full-Conference Registration includes access to all keynote presentations, breakout sessions, Exhibit Hall Opening Reception and Wild West Reception. Pre-registering for these events is strongly suggested. 

Pre-registering for breakout sessions does not secure a seat in the session. Attendees may choose to attend any breakout session available, space permitting (see below).

How do I add/change the sessions I want to attend on my registration?
Attendees who wish to add sessions on their registration may log into the NAMSS website and go to the My Profile page (under the “Membership” tab). On the My Profile page, click the “My Events” link at the bottom of the profile. Then find the section titled “List of Your Sessions” and click the “Add Session” button.

Attendees who need to delete sessions from their event registration must contact the NAMSS Executive Office at (202) 367-1196 or by emailing

However, please note that attendees are not required to pre-register for specific breakout or keynote sessions prior to the Conference. Sessions that require pre-registration are limited to pre-conference workshops and ticketed events (see above). 

What do I do if a session I want to attend is “full”/there are no seats left?
Breakout sessions are seated on a first-come, first-served basis. If no seats are left in a session you want to attend, there may be standing room available. However, The Broadmoor and NAMSS staff reserve the right to “close” a session room if it reaches capacity as deemed by the local Fire Marshall. Please let NAMSS Staff know if a particular session is full when you attend. 

My family is travelling with me – Is there an age limit on attendees/guests at the conference?

Due to the professional nature of the NAMSS Conference & Exhibition, as well as the availability of alcoholic beverages in several of the networking events, all attendees and guests must be at least 21 years old to attend any Conference sessions and/or events. Please visit The Broadmoor’s website to find activities suitable for children/those under 21. Guest tickets are available for purchase through the registration link for the following events: Opening Reception on Sunday night, Wild West Reception on Monday night, and Business Breakfast and Keynote on Tuesday morning.

What is the Ribbon Board? What Ribbons can I take for my badge?
NAMSS provides a Ribbon Board with various ribbons that attendees can affix to the bottom of their badge. These ribbons are meant to allow attendees to showcase their certifications and/or involvement in NAMSS or their State Affiliates. When taking badges, please maintain a high level of ethical standards when selecting which ribbons to affix to your badge. If you have any questions about what the badges mean, please ask a NAMSS Staff person at the Registration Desk.

What time is the Registration Area open?

The NAMSS Registration Area  will be open daily from Saturday, October 21 – Wednesday, October 25:

  • Saturday, October 21: 7:00 a.m. - 4:00 p.m.
  • Sunday, October 22:  7:00 a.m. - 8:00 p.m.
  • Monday, October 23: 7:00 a.m. - 4:00 p.m.
  • Tuesday, October 24: 7:00 a.m. - 5:00 p.m.
  • Wednesday, October 25: 7:30 a.m. - 12:00 p.m.

Times are posted in local, Mountain time. Additional scheduling information can be found on the Program and Schedule page of the website.

What time is the Exhibit Hall open?
The NAMSS Exhibit Hall will be open daily from Sunday, October 22 – Tuesday, October 24:

  • Sunday, October 22:  6:00 p.m. - 8:00 p.m. (Exhibit Hall Opening Reception)
  • Monday, October 23: 9:30 a.m. - 12:45 p.m. | 2:15 p.m. - 6:00 p.m. (including lunch options and the Wild West Reception)
  • Tuesday, October 24: 11:00 a.m. - 5:00 p.m. (including lunch options and e-Poster presentations)

Times are posted in local, Mountain time. Additional scheduling information can be found on the Program and Schedule page of the website.

Will there be WiFi at the Conference?
WiFi is available to all attendees throughout The Broadmoor, including the meeting rooms and guest rooms. Information on connecting to the WiFi at The Broadmoor will be provided when you check-in to the hotel.

Where should Exhibitors and Sponsors Get Information? 
If you are or would like to be an exhibitor or sponsor for the NAMSS conference please visit the Conference Exhibitor's Info Page.

Where is the Conference being held and how do I make hotel room reservations?
The 41st Educational Conference & Exhibition will be held at The Broadmoor:

1 Lake Avenue
Colorado Springs, CO 80906

Join NAMSS at The Broadmoor, a five-star resort located in beautiful Colorado Springs to experience a truly one-of-a-kind place where ordinary and modern details blend seamlessly with the timeless elegance of the historic hotel. Explore the beauty of the American West with picturesque mountains and streams.

NAMSS has secured a discounted room rate of $245 per night for a single/double room, excluding taxes. Book through the conference website to secure your hotel reservation within the NAMSS room block. This rate is available until September 21 or until fully booked.

Room rate: 
$245 plus tax for single/double
+ $35 per person for each person over two

How do I get to The Broadmoor?
The Broadmoor Hotel & Resort is accessible from both Colorado Springs Airport and Denver International Airport. When factoring in your travel plans, please note that Colorado Springs is significantly closer to The Broadmoor and much less costly when dealing with ground transportation to/from the airport. 

Colorado Springs Airport:
Airport Code: COS
Distance: 10 miles, 23 minutes
Taxi Cost: $35 each way
Shuttle Cost: $24 each way

Denver Airport:

Airport Code: DEN
Distance:  88 miles, 1.5 hours
Taxi Cost: $250 each way
Shuttle Cost: $95 each way

Shuttle Booking:
The Broadmoor runs a shuttle from both airports at the price listed above. Reservations should be made ahead of time by calling 719-362-3276.

What meals are included with my registration?
Continental breakfast is included for Saturday and Sunday pre-conference workshops as well as morning and afternoon refreshment (coffee, tea) breaks. 

The welcome reception on Sunday night will have hosted beer, wine, juice, and sodas as well as light appetizers. 

Continental breakfast is included for Monday and Wednesday mornings as well as morning and afternoon refreshment (coffee, tea) breaks on Monday and Tuesday and a morning refreshment break (coffee, tea) on Wednesday. 

Tuesday morning full breakfast (bacon, eggs, etc.) is included before the business meeting and keynote. 

The Monday Wild West reception is included with one drink ticket and light appetizers. 

Where should I eat at The Broadmoor?
Grab and go items will be available for purchase during lunches at the conference and continental breakfast will be provided daily. For other meals, The Broadmoor has a large selection of dining options from fine dining to quick cafés. Here is the list of dining options at The Broadmoor:

How do I get around The Broadmoor?
The Broadmoor is vast and the buildings surround a lake. Attendees will be able to walk to the conference space from any location at the Broadmoor in under 15 minutes. A shuttle also runs continuously throughout the property from each building.

What is there to do in Colorado Springs? 
Colorado Springs boasts a variety of activities including museums and outdoor fun. The Colorado Springs Convention and Visitors Bureau has put together a list of 55 attractions and activities which can be found by Clicking This Link

Coming Soon! NAMSS has partnered with local merchants to offer discounts. Discounts will be posted here soon. 

I’ve heard I should be doing something differently since Colorado Springs is at a higher altitude than where I live. What should I be doing?
Make sure to moisturize more often as your skin and lips will dry out quickly. You might become short of breath more easily from the “thin air,” so take it slower than usual. Most importantly; drink lots of water. 

What do I do in case of an emergency while onsite at the conference?
In case of injury or illness, please alert a hotel or NAMSS staff member and call 911. In case of evacuation, please see the evacuation notes on the back of your hotel room door or, if you are in a meeting room, exit the building and come to the courtyard in front of Broadmoor Hall. 

I have special meal/transportation/accommodations needed, where should I report that?

It is NAMSS' goal to ensure that everyone is included in the conference and can experience it to its fullest. To ensure that we can accommodate you, please include any requests for accommodations in your registration notes when registering online for the conference.