Need-to-KNow Info & Conference FAQs

To find the answer to a question, click on the question. If you have a question that is not addressed on this FAQ list, please contact

How do I access the Session Handouts?
Session handouts are available to all paid attendees and are delivered via email, prior to the conference. Attendees may also access handouts via the NAMSS Conference Mobile App while on site. 

How do I pay for my registration?
NAMSS accepts both credit card and check payments for conference registration. Credit card payments must be completed online during the registration process. Checks must be made payable to NAMSS and may be mailed to the following address, or brought on site to the registration desk:

8658 Solution Center 
Chicago, IL 60677-8006

All attendees who opt to pay by check must complete the online registration form. The option to pay by check will be presented to you during checkout.

What if I chose to pay by check while processing my registration, but decide later to pay by credit card?
Registrants may pay their unpaid registration via credit card by logging into the NAMSS website and navigating to the “My Profile” page. The “My Profile” page is a menu item underneath the main “Membership” tab. All open invoices are listed on the registrant’s profile page. Registrants who need their login information may contact Additionally, attendees may bring the credit card to the conference and pay onsite.

What if I need to cancel my registration?
All cancellations must be submitted in writing to Cancellations submitted in writing before/on September 7, 2018 will be eligible for a full refund, minus a $50 cancellation fee. Refunds will be processed within 6-8 weeks after the conference has concluded. Refunds will not be granted for cancellations made after the September 7 deadline. The cancellation policy can be found on the registration information page.

What is the attire for the Conference?
NAMSS suggests business casual, but there are no strict guidelines on attire. We ask that attendees present themselves in a professional manner. Additionally, meeting spaces may fluctuate greatly in temperature. We strongly suggest wearing layers for comfort. We also suggest comfortable shoes.

How do I download the Mobile App?

Coming soon! The conference Mobile App will be available to all attendees. The app will be available in the Google Play Store (Android devices) or Apple Store (Apple devices). More information on how to download the Mobile App will be available later this summer/early fall.

How do I obtain NAMSS CEs for the Conference?

NAMSS CEs are self-reported by each attendee. Stay tuned for information about new technology to track your CEs.

How do I register/check-in onsite?

Upon arrival at the Long Beach Convention Center, attendees who have pre-registered online through the NAMSS website must plan to visit the Conference Registration Desk at the Long Beach Convention Center during the posted registration hours (below). To obtain a conference badge, simply step up to a badge-printing kiosk (computer) and enter the requested information, confirm that your information is correct and click print. Staff will be onsite to assist you. Additionally, attendees may obtain their conference bags, badge holders, and ribbons in the registration area. Attendees needing additional assistance, or those registering/paying onsite, may approach staff at the Registration Desk.

What do these icons on my badge mean?

Attendees who have pre-registered for one or more of the following “ticketed” events will see corresponding icons printed on their badge:

  • Brown Bag Volunteer Interest Session
  • Certificants Reception
  • Roundtable Networking Breakfast

Additional information on each event can be found on the Special Events page of the website.



What do I need to pre-register for? What can I attend without registering?
Attendees are required to pre-register for all Pre-Conference workshops and any ticketed special events

Full-Conference Registration includes access to all keynote presentations, breakout sessions, Exhibit Hall Opening Reception and Beach Party Reception. Pre-registering for these events is strongly suggested. 

Pre-registering for breakout sessions does not secure a seat in the session. Attendees may choose to attend any breakout session available, space permitting (see below).

How do I add/change the sessions I want to attend on my registration?
Attendees who wish to add sessions on their registration may log into the NAMSS website and go to the My Profile page (under the “Membership” tab). On the My Profile page, click the “My Events” link at the bottom of the profile. Then find the section titled “List of Your Sessions” and click the “Add Session” button.

Attendees who need to delete sessions from their event registration must contact the NAMSS Executive Office at (202) 367-1196 or by emailing

However, please note that attendees are not required to pre-register for specific breakout or keynote sessions prior to the Conference. Sessions that require pre-registration are limited to pre-conference workshops and ticketed events (see above). 

What do I do if a session I want to attend is “full”/there are no seats left?

Breakout sessions are seated on a first-come, first-served basis. If no seats are left in a session you want to attend, there may be standing room available. However, the Long Beach Convention Center and NAMSS staff reserve the right to “close” a session room if it reaches capacity as deemed by the local Fire Marshall. Please let NAMSS Staff know if a particular session is full when you attend. 

My family is traveling with me – Is there an age limit on attendees/guests at the conference?
Due to the professional nature of the NAMSS Conference & Exhibition, as well as the availability of alcoholic beverages in several of the networking events, all attendees and guests must be at least 21 years old

to attend any Conference sessions and/or events. Please visit The Long Beach Convention Center's website to find activities suitable for children/those under 21. Guest tickets are available for purchase through the registration link for the following events: Opening Reception on sunday night, Beach Party Reception on Monday night, and Business Breakfast and Keynote on Tuesday morning.

What is the Ribbon Board? What Ribbons can I take for my badge?
NAMSS provides a Ribbon Board with various ribbons that attendees can affix to the bottom of their badge. These ribbons are meant to allow attendees to showcase their certifications and/or involvement in NAMSS or their State Affiliates. When taking badges, please maintain a high level of ethical standards when selecting which ribbons to affix to your badge. If you have any questions about what the badges mean, please ask a NAMSS Staff person at the Registration Desk.

What time is the Registration Area open?

The NAMSS Registration Area  will be open daily from Saturday, September 29 – Wednesday, October 3:

  • Saturday, September 29: 7:00 a.m. - 4:00 p.m.
  • Sunday, September 30:  7:00 a.m. - 6:00 p.m.
  • Monday, October 1: 7:00 a.m. - 5:00 p.m.
  • Tuesday, October 2: 7:00 a.m. - 5:00 p.m.
  • Wednesday, October 2: 7:30 a.m. - 10:30 a.m.

Times are posted in local, Pacific time. Additional scheduling information can be found on the Program and Schedule page of the website.

What time is the Exhibit Hall open?
The NAMSS Exhibit Hall will be open daily from Sunday, September 30 – Tuesday, October 2:

  • Sunday, September 30:  6:00 p.m. - 8:00 p.m. (Exhibit Hall Opening Reception)
  • Monday, October 1: 9:30 a.m. - 12:45 p.m. | 2:15 p.m. - 6:00 p.m. (including lunch options and the Beach Party Reception)
  • Tuesday, October 2: 11:00 a.m. - 5:00 p.m. (including lunch options and Lightning Learning presentations)

Times are posted in local, Pacific Standard Time. Additional scheduling information can be found on the Program and Schedule page of the website.

Where should Exhibitors and Sponsors Get Information? 
If you are or would like to be an exhibitor or sponsor for the NAMSS conference please visit the Conference Exhibitor's Info Page.

Where is the Conference being held and how do I make hotel room reservations?
The 42nd Educational Conference & Exhibition will be held at The Long Beach Convention Center:

300 East Ocean Boulevard
Long Beach, CA 90802

Join NAMSS at The Long Beach Convention Center, located in beautiful Long Beach.

NAMSS has secured discounted room rates at several hotels. Book through the conference website to secure your hotel reservation within the NAMSS room block. Please note that listed room prices are excluding taxes. This discounted room rates cannot be guaranteed after Friday, August 31, 2018.

How do I get to the Long Beach Convention Center? 
The Long Beach Convention Center is accessible from both the Long Beach Airport and the Los Angeles Airport. When factoring in your travel plans, please note that the Long Beach Airport is significantly closer to the Long Beach Convention Center and much less costly when dealing with ground transportation to/from the airport. 

Long Beach Airport:
Airport Code: LB
Distance: 10 miles, 23 minutes
Taxi Cost: $27 each way (estimated with 15% tip)
Uber/Lyft Cost: $15 each way
Transportation Options

Los Angeles Airport:
Airport Code: LAX
Distance:  22 miles, 30-40 min
Taxi Cost: $81 each way (estimated with 15% tip)
Uber/Lyft Cost: $35 each way
Transportation Options

What meals are included with my registration?
Continental breakfast is included for Saturday and Sunday pre-conference workshops as well as morning and afternoon refreshment (coffee, tea) breaks. 

The welcome reception on Sunday night includes one drink ticket and light appetizers.

Continental breakfast is included for Monday, Tuesday and Wednesday mornings as well as morning and afternoon refreshment (coffee, tea) breaks on Monday and Tuesday and a morning refreshment break (coffee, tea) on Wednesday. 

The Monday Beach Party reception includes one drink ticket and light appetizers. 

Where should I eat at the Long Beach Convention Center? 
Grab and go items will be available for purchase during lunches at the conference and continental breakfast will be provided daily. For other meals, Long Beach has a large selection of dining options. Visit this website for more information:

What is there to do in Long Beach? 
Located in the heart of sunny Southern California, Long Beach blends urban sophistication with the relaxed atmosphere of a beachside community. Satisfy your inner urbanite at downtown Long Beach’s vibrant waterfront scene. From eclectic neighborhoods to sandy beaches, you’ll find Long Beach to be an urban waterfront playground. Visit museums, tour a 1930s ocean liner and watch sea lions at Long Beach’s aquarium. Enjoy live performances and cruise Naples canals. Spot dolphins at play on your way to Catalina Island. Or take a short jaunt to Disneyland, Universal Studios Hollywood, or other Southern California attractions. Find more information here.  

What do I do in case of an emergency while onsite at the conference?
In case of injury or illness, please alert a hotel or NAMSS staff member and call 911. In case of evacuation, please see the evacuation notes on the back of your hotel room door or, if you are in a meeting room, exit the building. 

I have special meal/transportation/accommodations needed, where should I report that?

It is NAMSS' goal to ensure that everyone is included in the conference and can experience it to its fullest. To ensure that we can accommodate you, please include any requests for accommodations in your registration notes when registering online for the conference.