What is a capstone project?

  • The capstone project is the final project for the program. More information will be provided once you’ve started the program, however, the idea is to create a final project, paper, or presentation showcasing what you have learned and how it has impacted your leadership journey. Think of it as a way to show your peers what you have learned from the program. 

Are there post-tests that take place after each module?

  • Yes, there will be a quiz at the end of each module. You’ll be required to earn an 80% or higher in order to pass and ‘complete’ the module. While you can register for the in-person course prior to completing all online modules, we strongly recommend you complete the online modules before attending the in-person course. If you have earned an 80% or higher on the quiz but do not see it as being completed please contact

How do I pay for the program?

  • We have divided the program up into two distinct sections so payment is more easily managed. Online modules will be available by the end of May in the NAMSS Store. Payment will be required prior to accessing the online modules. For the in-person course, you are welcome to register early and pay by check, but you will not receive your CEs until payment is received.

I can’t attend the Annual Conference, when can I take the in-person course?

  • At this time, NAMSS is only offering the in-person Leadership Certificate Program course during the Annual Conference each fall. Dates and locations can be found on our website.

I only have CPCS certification - Can I participate in the program?

  • Yes. If you have CPCS or CPMSM certifications and are looking to expand your experiences and improve your interpersonal and leadership skills, then this program is for you.

I don’t have a certification - Can I participate in the program?

  • We strongly recommend that you earn a certification prior to taking this program. Earning a certification not only proves you’ve been in the field for at least 3 years but that you are dedicated to the profession. This program is tailored to the MSP. If you do not plan on remaining in the medical staff office, you will not gain the full value of this program. The program is created for individuals who have experience managing teams and employees, who have experience budgeting, managing projects, and working with decision-makers.

I am really interested in the online module “xx” – Can I take just that course?

  • At this time the online modules are sold as a package for the program, this is how they were designed. There are no current plans to offer each module a la carte.

How long is the program?

  • The virtual program consists of online modules and four two-hour instructor-led sessions via Zoom. The online modules each take about one to two hours to complete, taking around 15-20 hours to complete all modules. You will have access to the online modules for a full year.
  • The in-person workshop is two full days running from 8:00 am to 4:00 pm with a one-hour break for lunch, followed by a half-day for capstone presentations.

Does my Leadership Certificate expire?

  • No, the NAMSS Leadership Certificate does not expire. NAMSS reserves the right to recall or nullify program completion certificates in the event the certificate holder violates program requirements or policies. NAMSS remains the sole owner of the certificate even after it has been issued.

How should I list my Leadership Certificate on my CV?

  • As not to be mistaken for a credential, all Leadership Certificate holders should state that they hold or have obtained a "certificate in Leadership,” but not that they are "certified in Leadership.” Certificate holders shall not use acronyms or letters after their names in reference to the certificate.

When will I receive my Leadership Certificate?

  • In order to receive a completion certificate for the program, participants are required to complete the following:
  1.  Complete and pass all online modules and quizzes.
  2. Attend all live course sessions (in-person or virtually via Zoom)
  3. Present a capstone project during the course demonstrating key learnings from the program.

After completing the above requirements, participants will receive a Leadership Certificate via email.

If I’m denied a certificate, how do I appeal the decision?

  • In the event NAMSS recalls or nullifies your Leadership Certificate, you may request an appeal in writing via email to within 60 calendar days of being notified of the decision. The following materials must be enclosed with the letter requesting an appeal:
  1. A copy of NAMSS recall or nullify letter and any other pertinent documentation; and
  2. A statement clearly identifying the reasons for the appeal.