The Election for the NAMSS 2027 Board of Directors will open August 10th. All Active Members of NAMSS are invited to participate in this election. Details for how to access ballots have been provided to Active Members via email. If you have any questions or need assistance logging in, please reach out to info@namss.org.
The slate of nominees listed below was developed by the NAMSS Leadership Selection Committee based on self-nominations from eligible NAMSS members. The NAMSS Board approved this slate of nominees, pursuant to the governing policies of our association.
Secretary-Treasurer Candidates
Term is January 1, 2027 to December 31, 2027. This position will succeed to the positions of President-Elect, President, and Immediate Past President in subsequent years.
Candidates are listed in alphabetical order below.
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Michelle Butler, MS, CPCS, CPMSM, FMSP
Director, Medical Staff Services Central Credentialing Office
Mass General Brigham
Sommerville, MA
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Candidate Statement:
It is an honor to be on the slate of nominees for Secretary‑Treasurer of NAMSS. I am grateful for the confidence placed in me by my peers and for the opportunity to continue serving an organization that has profoundly shaped my professional journey and the advancement of our profession.
A little background information about me, I have more than 25 years’ experience in medical staff services, regulatory compliance, and healthcare operations. I currently serve as Director of Medical Staff Services for Mass General Brigham, a large, complex healthcare system, where I oversee enterprise medical staff services. I began my medical staff services career in a small community hospital, where limited resources required broad responsibilities and provided me with exposure to multiple healthcare operations. These experiences gave me an understanding of various healthcare settings, from community hospitals to large academic and specialty systems, including accredited ambulatory centers.
My commitment to NAMSS is longstanding. Currently I am a member of the NAMSS AI Task Force and a Government Relations Liaison to the Board. Prior to these roles, I have had the privilege of serving NAMSS in numerous volunteer positions, including Director at Large 2019-2021, and 2025 when I was also appointed Board Liaison to the Professional Impact, Opportunity, and Engagement Committee. I was a member of the Audit & Finance Committee 2017-2018, Leadership Selection Committee member 2020-2023, Chair of the Subject Matter Expert Task Force 2022, and Certification Commission member 2011-2014. These experiences allowed me to learn and understand NAMSS governance, financial oversight, board operations, and the responsibilities entrusted to our officers to support NAMSS members.
In addition to my NAMSS service, I have served as President and President‑Elect of the Massachusetts Association Medical Staff Services (MAMSS) from 2009 - 2012. During this time and as Immediate Past-President I was also Chair of the Conference, Bylaws, Nominating and Scholarship committees. These roles strengthened my belief in the importance of cultivating leadership at all levels, supporting professional development, and ensuring strong alignment between state and national associations. Earlier in my career, I also served as a member of the Amesbury Healthcare Trust Commission, contributing to community‑focused stewardship by supporting underserved members of my community.
I believe my experience, collaborative leadership style, ability to build strong teams, and strategic mindset will serve the best interests of NAMSS members and support achievement of the NAMSS strategic plan. I am committed to thoughtful preparation, transparent decision making, sound financial stewardship, and continuing to foster an inclusive environment where diverse perspectives are welcome and valued while cultivating a positive and engaging culture that brings energy and fun to our work.
Outside of work, I am married, have two adult children, live in York, Maine and enjoy kayaking, e‑biking, and time with family, friends and my sassy Maltese, “Stan”.
If elected Secretary Treasurer, I will bring dedication, integrity, a member-focused approach to advancing the mission of NAMSS, and a sense of humor that fosters connection and collaboration.
Thank you for your consideration.
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Diana Hall, CPCS, CPMSM, FMSP
Independent Consultant
Self Employed/Greely Interim Staffing
Clarkston, GA
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Candidate Statement:
Thank you for the opportunity to share why I would like to serve the NAMSS membership as Secretary/Treasurer. Since entering this profession, I have felt a strong calling to serve and support my fellow professionals. I began volunteering with Medical Staff Services organizations in 1994, when I was elected Secretary/Treasurer for the Panhandle Association of Medical Staff Services in Amarillo, Texas. It was an exciting opportunity to serve my local chapter by ensuring accurate and timely reporting to the Texas Association of Medical Staff Services and by acting as a responsible steward of our funds to help sustain the organization’s future. I found this work deeply rewarding and was eager to do more.
My next leadership opportunity came in 1999 when I joined the NAMSS Education Committee as an Independent Study Program (ISP) Module Editor. Although the program retired in the early 2000s, it provided valuable experience serving at the national level. I later became NAMSS Education Chair in 2006 and continued to chair various committees throughout the 2010s. Serving as a mentor to prospective certificants, particularly in Managed Care and NCQA, allowed me to engage in meaningful one-on-one interactions, one of the most rewarding aspects of this profession. The networking, collaborative problem-solving across states, and long-standing professional relationships continue to sustain and inspire me.
I also had the privilege of serving with the Georgia Association of Medical Staff Services (GAMSS), beginning as Treasurer in 2002 (yes, a familiar role) and later as President from 2016 to 2017. GAMSS requires two-year terms for its executive leadership, which gave me a strong appreciation for the time, continuity, and dedication needed to see initiatives through to completion.
Being elected as a NAMSS Director-at-Large in 2020 was a tremendous honor and allowed me to once again serve my peers at the national level. This experience strengthened my leadership skills, deepened my ability to listen, and reinforced my role as an advocate for Medical Services Professionals (MSPs) at the community, state, and national levels.
Since 2000, I have served state associations across the country as an educational speaker, focusing primarily on Managed Care, Delegated Credentialing, and NCQA. I have also had the opportunity to present at the NAMSS National Educational Conference and as a NAMSS webinar speaker in the 2020s. Working as a subject matter expert outside of a hospital setting has reinforced that, regardless of where we practice, our shared mission as MSPs remains the same: prioritizing patient safety above all else.
Through this self-nomination, I hope to once again serve my profession and my peers as NAMSS Secretary/Treasurer. It has been a rewarding journey since 1994, and I look forward to what lies ahead.
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Monica Martin, MA, CPCS, CPMSM
Office Administrator
Central Nephrology Clinic PLLC
Jackson, MS
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Candidate Statement:
My name is Monica Martin, MA, CPCS, CPMSM, and I am honored to submit my nomination for the position of 2027 NAMSS Secretary/Treasurer. With more than 25 years of experience as a Medical Services Professional, I bring a broad background in hospital credentialing, CVO credentialing, and provider enrollment, along with a deep commitment to advancing our profession.
I currently serve as a NAMSS Director At Large and have held multiple leadership roles at the local and state levels, including President of the Greater Houston Society of Medical Services Specialists, Director At Large of the Texas Society of Medical Services Specialists, and Vice President and Conference Chair of the Mississippi Society Medical Staff Services. Through these roles, I have gained hands on experience in governance, conference planning, mentoring, and public speaking, while supporting strategic collaboration and professional growth.
My interest in serving as Secretary/Treasurer stems from my desire to continue sharing knowledge, mentoring emerging leaders, and supporting the operational excellence of NAMSS. Serving as a Director At Large has reinforced the importance of organization, transparency, and clear communication—skills that are essential to this role. I value responsible stewardship and believe strong administrative leadership allows our organization to better serve its members and mission.
If elected, I will work to foster collaboration across all areas of the medical services profession—including credentialing, payer enrollment, and provider enrollment—recognizing that alignment across these sectors strengthens our collective ability to support safe, high quality patient care. My commitment as a leader is to help build strong connections, encourage shared learning, and support the continued advancement of NAMSS.
Thank you for your consideration and for the opportunity to continue serving this exceptional organization. I would be honored to earn your support.
Director-At-Large Candidates
Three positions will be elected, each with three-year terms from January 1, 2027, to December 31, 2029.
Candidates are listed in alphabetical order below.
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Jackie Doherty, CPCS, CPMSM
Director, Medical Staff Services
Rush University Medical Center
Oak Park, IL
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Candidate Statement:
I am honored to submit my candidacy for a Director at Large position with the NAMSS. For nearly two decades, my professional career has been dedicated to advancing excellence, integrity, and regulatory within Medical Staff Services, and my volunteer service with NAMSS has reinforced my commitment to the organization’s mission and the future of the profession.
In my current role as Director of Medical Staff Services at Rush University Medical Center and Rush Oak Park Hospital, I provide strategic leadership over medical staff governance, credentialing, privileging, and professional practice evaluation in a complex healthcare environment. This experience has strengthened my ability to think systemically, balance regulatory requirements with operational realities, and partner effectively with physician leaders and executives. These are skills that I believe directly align with the fiduciary, strategic, and advisory responsibilities of the Director at Large role.
As a member and the Chair of the NAMSS Accreditation Committee (2022 – Present), I have played an active role in advancing the quality and efficiency of NAMSS continuing education accreditation program. During my tenure, I have collaborated with committee members and NAMSS staff to modernize and standardize this work, including the development of the NAMSS Applicant Review Portal, which enables real time application review and approval, rather than having to wait for the next scheduled committee meeting. This enhancement has significantly improved timeliness and responsiveness for applicants.
To further support fairness and consistency, I helped implement policy revisions that simplified the application submission and approval process while ensuring equitable review standards. I instituted an internal “CE tracker” to systematically record application details, categories, and review and approval outcomes, which has greatly improved transparency and accountability. I also set and reinforce the expectation that committee members complete application reviews within seven (7) days.
In addition, I was involved in the development of a standardized Continuing Education (CE) application template, a tool used to ensure all required information is captured accurately on the first submission. This template was intentionally formatted to integrate seamlessly with the CE tracker, reducing manual data entry.
All of this considered, these contributions have cut the Committee’s average approval turnaround times from approximately 30 days to 16 days, something we are now tracking through the committee’s newly enhanced CE dashboard which provides real time and historical data metrics to enable more informed decision making and continuous quality improvement.
If given the opportunity, I would be genuinely honored to make a similar impact on a larger scale. I will bring a strong advocacy mindset that is grounded in firsthand understanding of the challenges MSPs face and the critical role of clear communication, education, and leadership development. I am particularly passionate about supporting state associations, mentoring emerging leaders, and promoting meaningful volunteer engagement. I believe these efforts are essential to sustaining a strong, diverse membership and cultivating a robust leadership pipeline that positions NAMSS for long‑term success.
Serving as Director at Large would be a meaningful opportunity to give back to an organization that has shaped my career and to help advance the profession during a period of continued change and growth. Thank you for your time and consideration in this matter.
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Bernadette Jones, MHA, CPCS, CPMSM
Director, Medical Staff Services
MedStar Health
Brooklyn Park, MD
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Candidate Statement:
I am honored to submit my self-nomination for the NAMSS Board of Directors. With 30 years of healthcare experience and a current role as Regional Director of Medical Staff Operations for a multihospital system, I have been building a career focused on advancing credentialing excellence, strengthening governance, and safeguarding patients through high-performing medical staff processes.
My passion for this work is deeply personal. During my own educational journey, I attended my first MSP retreat and immediately felt a sense of belonging, like I had found where I was meant to be. That moment shaped my commitment not only to the profession, but to ensuring others have that same opportunity to discover and grow within it.
At the system level, I have led initiatives to standardize credentialing and privileging practices across multiple hospitals, aligning regulatory requirements with operational efficiency while maintaining compliance with The Joint Commission, CMS, and NCQA standards. My work has focused on reducing variation, strengthening policy infrastructure, and ensuring consistency in how we support providers and protect patients.
I am also proud to have served as conference chair for the Maryland Association for Medical Staff Services for the past four years, where I have had the opportunity to bring MSPs together through education, collaboration, and shared best practices, including presenting and engaging MSPs at both the state and national level. I am passionate about networking, fostering professional connections, and ensuring MSPs remain informed, empowered, and equipped to succeed in an evolving healthcare environment.
As a graduate of the inaugural NAMSS Leaders of Tomorrow program, I have experienced firsthand the impact of intentional leadership development. I am committed to paying that experience forward by contributing at a national level, supporting other state associations, strengthening our NAMSS community, and helping to elevate and advance the MSP profession across the country. I currently serve on the NAMSS Membership Committee, where I contribute to efforts focused on engaging, supporting, and retaining both new and existing members, ensuring they feel connected, valued, and empowered within the profession.
My leadership extends beyond operations; I am deeply committed to the future of the MSP profession. I actively partner with academic institutions, including Towson University, to introduce students to careers in medical staff services, develop internship pathways, and mentor emerging professionals. I believe strongly that our profession must be visible, accessible, and intentionally cultivated to ensure its sustainability for the next generation.
If selected to serve on the NAMSS Board of Directors, I will bring a collaborative, forward-thinking approach grounded in real-world operational experience. I am passionate about elevating the MSP profession, expanding educational pathways, and ensuring that our work continues to evolve alongside the rapidly changing healthcare landscape.
I am committed to contributing my experience, energy, and voice to support NAMSS in shaping the next generation of MSP leadership.
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Elizabeth Morris, MBA, CPMSM, CPCS
Regional Director, Medical Staff Services
Trinity Health
Grand Rapid, MI
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Candidate Statement:
I am honored to express my interest in serving on the NAMSS Board of Directors. I am deeply committed to advancing the medical services profession and believe NAMSS plays a vital role in shaping its future. Throughout my career, I have witnessed the increasing complexity of the MSP role and the expansion of our responsibilities across credentialing, privileging, governance, and payer delegation. These changes call for strong, forward-thinking leadership – leadership I am prepared to provide while honoring our past, strengthening our present, and shaping our future.
My experience spans hospital and ambulatory settings, from community hospitals to large academic medical centers. I have led and supported credentialing and privileging operations, strengthened governance structures, and partnered with medical staff, administration, and regulatory bodies to promote patient safety and ensure compliance. My work in payer delegation and physician relations has further reinforced the importance of alignment, communication, and accountability across stakeholders. I have also contributed to education and professional development efforts, helping to build knowledge and confidence within our field.
These experiences have strengthened my ability to navigate complex medical staff operations and lead with clarity and purpose. I have driven process improvements, supported successful accreditation efforts, and mentored emerging professionals, always with a focus on integrity, efficiency, and excellence.
I am grateful for the opportunity to currently serve on NAMSS committees and task forces, as well as for my previous service at the state level on the IAMSS Board of Directors. Through these roles, I have contributed to key initiatives, collaborated with colleagues across the profession, and deepened my commitment to advancing our field.
I believe effective leadership is rooted in relationships. Meaningful progress happens through collaboration, trust, and shared purpose. I strive to create environments where individuals feel supported, innovation is encouraged, and teams are empowered to do their best work.
Serving on the NAMSS Board is an opportunity to give back to an organization that has played a significant role in my professional growth. I am passionate about expanding access to education, strengthening professional connections, and supporting the next generation of MSPs through mentorship, inclusion, and innovation.
If selected, I will bring strategic insight, operational expertise, and a collaborative approach to the Board. I am committed to advancing NAMSS’ mission and ensuring it remains a dynamic, forward-thinking leader in healthcare.
Thank you for your consideration.
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Elizabeth Peters, CPMSM, CPCS
Manager, Medical Staff Affairs
University of New Mexico
Rio Rancho, NM
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Candidate Statement:
I wish to express my interest in serving as a NAMSS Director at Large (DAL). My commitment to service is rooted in both my professional experience and my belief in the value of collaborative leadership. I am motivated by a strong commitment to the NAMSS mission and a desire to contribute meaningfully to its continued growth, stability, and positive impact.
I’m currently on the New Mexico State Board as Immediate Past President with my term ending this year. I was President of NMAMSS in 2024 and 2025, and before that I was NMAMSS President Elect. In 2024, I was honored to receive the NAMSS Certification Impact Award. In 2025 I successfully completed the inaugural NAMSS Tomorrow’s Leaders Program. This year I’m on the NAMSS PASS Task Force and the NAMSS Mentoring Committee.
In my present position at Sandoval Regional Medical Center (SRMC) in Rio Rancho, New Mexico, I’m the MSP Consultant, having recently transitioned from the role of Manager, Medical Staff Affairs, following integration of the SRMC medical staff with the University of New Mexico Hospital academic medical staff. In this role I serve as a subject matter expert for credentialing, privileging and all areas of medical staff operations. Further details about my background and experience are in included in my bio.
During my 20 years as an MSP I have cultivated a multifaceted skill set and developed a broad range of competencies in strategic communication, delegation and empowerment, crossfunctional leadership and problem-solving. I value transparency, accountability, and open communication. I would strive to foster trust and engagement by maintaining clear, consistent communication and encouraging participation across the membership.
I bring a strong sense of responsibility and dedication. I am organized, dependable, and prepared to commit the time and effort necessary to fulfill the duties of a DAL. I understand the importance of governance, ethical decision-making, and stewardship, and I would approach these responsibilities with care and integrity.
I am also committed to continuous improvement. I am eager to learn, contribute new ideas, advocate and support initiatives that enhance the organization’s effectiveness and sustainability. My goal is to help the organization not only meet current needs but also prepare for future opportunities and challenges.
Ultimately, my interest in serving on the Board comes from a genuine desire to give back to NAMSS and support its mission. I want to share my experience and knowledge with tomorrows leaders, encouraging them to keep growing. I have been fortunate to have mentors who invested in my growth. I have been able to benefit from exceptional development and education opportunities through NAMSS. I am passionate about paying my experience forward. I have reached a stage where I want to leverage my experience to empower my colleagues and contribute to the success of NAMSS. I would be honored to serve in this capacity and to work collaboratively to advance the goals of NAMSS.
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Jodi Schaan, CPCS, CPMSM, CPES, MRWP, BS
Medical Services Coordinator
MultiCare Health Systems
Rugby, ND
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Candidate Statement:
I am interested in serving on the NAMSS Board of Directors as a Director at Large because I am deeply committed to advancing the medical services profession and supporting the professionals who ensure safe, high-quality healthcare nationwide. NAMSS has been instrumental in my professional development, and I am eager to contribute my experience and perspective at the national leadership level.
I bring more than 25 years of progressive experience in medical staƯ services, credentialing, privileging, provider enrollment, and revenue cycle operations. My career spans critical access hospitals, large multi-facility health systems, and remote work environments, giving me a broad understanding of the varied challenges faced by NAMSS members. As a CPCS and CPMSM-certified professional, I value excellence, compliance, and continuous professional growth, and I strive to promote those standards within our field.
Leadership and service are central to my professional identity. I am an inaugural member and Past President of dakotAMSS, where I have served in every presidential role and remain actively involved as a mentor and educator. At the national level, I have volunteered with the NAMSS Certification Commission Network through exam assembly and item writing, serve on the Audit & Finance Committee, and was selected for the NAMSS Tomorrow’s Leaders Program. These experiences have strengthened my understanding of governance, financial oversight, and strategic planning within NAMSS.
As a Director at Large, I would bring a collaborative, thoughtful, and member-focused approach. I am especially passionate about helping state leaders because I know the challenges they face with nonprofit status, filing taxes, keeping engagement, growing membership and providing education. I am interested in supporting initiatives focused on workforce development, mentorship, certification advancement, and leadership succession to sustain the strength of our profession.
It would be an honor to serve on the NAMSS Board of Directors and help guide the organization’s continued growth, innovation, and advocacy for medical services professionals across all practice settings.